Shipping & Delivery
When will I recieve the order?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our products, please allow an estimated 1-3 weeks for your order to arrive to the USA, UK and Europe (varies from product to product). Other countries can take an estimated 2-4 weeks (varies from product to product) due to distance travelling and customs. Please note, that due to the extreme popularity of our products, these are only estimates. Please see the table below for more information.
Why is my order being in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
What happends if my order gets lost in transit?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologise! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I be charged for customs & taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do you ship packages?
Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|The United States||7-12 Business days|
|Canada, Europe||7-12 Business days|
|Australia, New Zealand||10-20 Business days|
|Mexico, Central America, South America||10-25 Business days|
|United Kingdom||7-12 Business days|
|Switzerland||7-12 Business days|